Frequently Asked Questions

Pro earns 1% per business day, requires a minimum of $100 USDT, runs for 25 business days (~35 calendar days), and returns +25% over the cycle. Elite earns 3% per business day, requires $1,000 USDT minimum, runs for 30 business days (~42 calendar days), and returns +90% over the cycle. Both packages return 100% of your original principal at cycle end.

Yes. 100% of your principal is returned to your Available Balance when the cycle completes. For Pro that is after 25 business days, and for Elite after 30 business days. Your profits are separate and accumulate in your balance daily throughout the cycle.

Yes. You can have multiple active deposits across both Pro and Elite packages simultaneously. Many investors run one Elite and one or more Pro packages at the same time to maximise their daily credits and diversify across cycle lengths.

No. Packages do not renew automatically. When your cycle completes, your principal is credited back to your Available Balance and the package closes. You then choose whether to reinvest, start a new package, or withdraw — it's entirely your decision.

Profits are credited to your Available Balance every business day (Monday through Friday). Weekends and public holidays are not counted. You'll see a new credit appear each morning. The daily percentage is fixed based on your package — 1% for Pro, 3% for Elite — calculated on your deposited principal.

There is no maximum deposit limit. You can invest as much USDT as you'd like across multiple packages. Larger deposits simply earn proportionally larger daily credits based on your package rate.

The Heritage cycle runs for 30 full business days — not one calendar month. A calendar month typically contains around 22 business days, but 30 business days spans approximately 6 calendar weeks (~42 calendar days).

Here is the exact breakdown on a $5,000 deposit:

• $5,000 × 4% = $200 per business day
• $200 × 30 business days = $6,000 total profit
• $6,000 profit + $5,000 principal = $11,000 total = 120% ROI

On top of this, Heritage members receive an 8% instant deposit bonus ($400 on $5,000) credited automatically on day one. With optional 50% auto-compounding enabled, the total payout grows to approximately $13,114 — a 160% return on the original $5,000 deposit.

XUACO supports three networks: TRC-20 (Tron), ERC-20 (Ethereum), and BEP-20 (BNB Smart Chain). We recommend TRC-20 for its very low network fees (typically under $0.01). Always make sure the network you send from matches the deposit address network — sending on the wrong network will result in lost funds.

The minimum is $100 USDT for the Pro package and $1,000 USDT for the Elite package. There is no maximum deposit limit on either package.

Deposits are confirmed once the blockchain transaction is complete — typically 1–5 minutes on TRC-20, and slightly longer on ERC-20 and BEP-20. Your package becomes active and starts earning from the next business day after confirmation.

XUACO charges zero deposit fees. The only cost is the standard blockchain network gas fee, which is handled by your sending wallet (usually cents on TRC-20). 100% of your deposited USDT goes directly into your package.

Sending USDT on the wrong network (e.g., sending ERC-20 USDT to a TRC-20 address) will result in lost funds that cannot be recovered. Always double-check the network before confirming your transaction. If you are unsure, contact our support team before sending.

Yes. Your earned profits can be withdrawn any time, 24/7 including weekends, with zero fees. There's no minimum holding period on profits — if it's in your Available Balance, you can withdraw it.

XUACO charges absolutely zero withdrawal fees on profits. What you request is exactly what you receive. All on-chain settlement costs are handled by our payment processor with no markup passed to you. (Note: early principal withdrawal within the first 20 business days carries a 5% fee — see question 22.)

Withdrawals are typically processed and arrive in your external wallet within 1–5 hours of submission. You'll receive an email confirmation once the transaction is sent on-chain. During peak periods processing may take slightly longer.

The minimum withdrawal is $1 USDT. There is no maximum withdrawal limit — you can withdraw your entire Available Balance in one request.

Both options are available. Your original capital (principal) is returned automatically at cycle end — 25 business days for Pro, 30 for Elite — with zero deductions. If you need to withdraw it earlier, You may request the return of your deposited capital after 20 business days. A 5% administrative fee will apply to the principal amount being returned. Any daily payouts already credited to your account remain yours to keep. This policy provides members with additional flexibility while helping maintain the long-term stability and sustainability of the platform for all users.

For your security, all withdrawals must be sent to the same wallet type you used to make your deposit — meaning the same currency and network. For example, if you deposited in USDT TRC-20, your withdrawal must also go to a USDT TRC-20 wallet. The address itself can be different, but the type must match. If you need to change wallet types, contact our support team.

Yes — XUACO is always here to support you, and we understand that your investment goals can change. If you wish to release your capital early to move into a different package or for any other reason, you can submit a request through our support team via live chat on xuaco.com or through our official Telegram.

Please understand how this works:

Behind the scenes, XUACO operates a complex pooled arbitrage engine. When your deposit goes live, it is actively allocated into our trading operations. Releasing capital early requires us to carefully unwind positions and reallocate funds — this is not an instant process and requires time and coordination from our team.

To protect the integrity of our operations, keep our arbitrage engine properly funded, and ensure all members continue receiving their daily returns without disruption, the following fair limits apply:

• One early capital release request per account, per week
• Requests require processing time — please allow up to 24 hours
• Heritage members receive priority processing within 5 hours
• Early exit conditions and any applicable fees depend on your cycle stage

These rules exist to protect you, your fellow members, and the long-term structure of XUACO. We appreciate your understanding and continued trust in the platform.

When someone signs up using your referral link and makes a deposit, you earn a commission instantly — 24/7, including weekends. Commissions are paid on deposits (not daily profits). XUACO uses a 10-tier vault program: Spark (9% across 2 levels), Seed (12%, 3 levels), Vault (14.7%, 4 levels), Reserve (17.1%, 5 levels), Treasury (19.5%, 6 levels), Citadel (21.9%, 7 levels), Dynasty (24.7%, 8 levels), Empire (28%, 9 levels), Legacy (31.8%, 10 levels), and Sovereign (33.8%, 10 levels).

Yes. An active investment package is now required to earn commissions from your network. This ensures all participating members have skin in the game. Once your package is active, commissions are credited automatically as your referrals deposit.

Direct referral milestone bonuses are one-time USDT rewards paid when your direct (Level 1) referral deposit volume reaches key thresholds: +$60 at $5K · +$125 at $10K · +$600 at $25K · +$1,250 at $50K · +$3,000 at $100K · +$6,500 at $250K · +$12,500 at $500K · +$30,000 at $1M · +$90,000 at $2.5M · +$250,000 at $5M. Total potential $394,035 USDT. These stack on top of your regular tier commission income.

Tier advancement is based on your total team vault size (cumulative deposits from your referral network across all levels). Thresholds: Seed $5K, Vault $15K, Reserve $40K, Treasury $100K, Citadel $250K, Dynasty $500K, Empire $1M, Legacy $2M, Sovereign $3.5M. Tiers upgrade automatically when your team vault crosses each threshold. On top of tier commissions, you also earn one-time direct referral bonuses up to $250,000 based on your L1 deposit volume.

Your unique referral link is in the Network Vault section of your dashboard. From there you can copy the link, share it directly, and track how many people have signed up and deposited through your link in real time.

We strongly recommend enabling Two-Factor Authentication (2FA) immediately after creating your account. Go to Security Settings and scan the QR code with Google Authenticator or Authy. 2FA is required for withdrawals, providing an extra layer of protection even if your password is compromised. Never share your 2FA codes with anyone.

Never. XUACO support staff will never ask for your password, 2FA codes, or private wallet keys — under any circumstances. If anyone claiming to be XUACO support asks for these, it is a scam. Report it to us immediately via our official Telegram or email channels.

Click "Forgot Password" on the login page and enter your registered email address. You'll receive a password reset link within a few minutes. If you don't receive it, check your spam folder or contact our support team via Telegram for assistance.